Frequently Asked Questions (FAQs)

We accept M-Pesa (Till and Paybill), Visa, Mastercard, bank transfer and cash on delivery for select Nairobi locations. You can also pay in-store at our Nairobi CBD office.

We currently do not offer in-house financing. However, we work with select banks and mobile credit providers — contact us on WhatsApp to discuss options available for your order.

Our prices are competitively set and regularly updated. However, for bulk orders of 5+ units we offer volume discounts. Contact us for a custom quote.

Yes — many of our customers order directly via WhatsApp on 0703 961 936. Share the product you want, your location and preferred payment method and we'll handle the rest.

Yes. Our store uses SSL encryption and all card payments are processed through Shopify's PCI-DSS compliant payment gateway. We never store your card details.

We can hold a product for up to 24 hours with a confirmed deposit. Contact us on WhatsApp to arrange this.

Yes — we offer same-day delivery within Nairobi CBD and its environs. For upcountry locations, delivery takes 1–3 business days via trusted courier partners including G4S and Wells Fargo.

• Nairobi CBD and immediate environs: from KES 200
• Nairobi suburbs: KES 300–500
• Upcountry: from KES 500 depending on location and package weight

Exact fees are confirmed at checkout or on WhatsApp.

Yes — you can visit our Nairobi CBD office and collect your order directly. Call ahead to confirm stock availability before visiting.

You will receive an SMS or WhatsApp message with confirmation once your order is dispatched, including courier tracking details where applicable.

Contact us immediately on 0703 961 936 and we will follow up with the courier on your behalf and keep you updated until delivery is confirmed.

We currently serve customers within Kenya only. For East African orders, contact us to discuss options.

Yes — all brand new products are sourced from authorised distributors and come with the manufacturer's original warranty. We do not sell counterfeits.

Yes. We stock certified refurbished laptops that have been professionally tested, cleaned and restored to full working condition. These are clearly labelled as refurbished and come with a warranty.

Brand new products are sealed in original manufacturer packaging. Refurbished products are pre-owned units that have been tested and certified — they are significantly cheaper but may show minor cosmetic wear. Both carry a warranty.

Yes — we can source specific configurations on request. Contact us on WhatsApp with your requirements and budget and we will advise on availability and lead time.

Some models come with Windows pre-installed (specified in the product listing). Others come with FreeDOS and will require a Windows licence, which we can also supply separately.

Yes — we stock MacBooks and select Apple accessories. Check our MacBooks collection or contact us for current availability.

Yes — we sell only genuine accessories from recognised brands. We do not stock generic or counterfeit accessories.

• Laptops & Desktops: 1 year manufacturer warranty
• Printers: 1 year manufacturer warranty
• Networking equipment: 1 year manufacturer warranty
• Accessories & peripherals: 3–6 months depending on brand

Warranty covers manufacturing defects and hardware failure under normal use. It does not cover physical damage, liquid damage, damage from power surges or unauthorised modifications.

Contact us on WhatsApp at 0703 961 936 or visit our Nairobi CBD office. We will assess the issue and liaise with the manufacturer or authorised service centre on your behalf.

Yes — we have in-house technicians who handle laptop repairs, software installations, virus removal, screen replacements and hardware upgrades. Contact us for a diagnosis and quote.

Yes — we offer data recovery for hard drives and SSDs. Contact us with details of the issue for an assessment.

We still offer paid repair services after the warranty period. Contact us for a diagnosis and repair quote.

We accept returns within 7 days of delivery for defective, damaged or incorrectly delivered items. Items must be in original condition with all packaging and accessories intact. See our full Returns & Refund Policy.

We accept change-of-mind returns within 7 days only if the item is unopened and in its original sealed packaging. Once opened, change-of-mind returns are not accepted.

Approved refunds are processed within 3–5 business days via M-Pesa or bank transfer.

Yes — exchanges are possible within 7 days subject to stock availability and product condition. Contact us on WhatsApp to initiate an exchange.

Yes — we regularly supply laptops, printers, networking equipment and accessories to schools, universities, NGOs and government institutions across Kenya. We can provide LPOs, invoices and KRA PINs.

Yes — orders of 5+ units qualify for volume pricing. Contact us on WhatsApp or email for a formal quotation.

Yes — we are a registered business and can process LPOs, issue ETR receipts and provide all necessary documentation for institutional procurement.

Yes — for corporate clients we offer on-site setup, network installation, printer configuration and staff training. Contact us for a service quote.

We have been serving Kenyan customers since 2019 with over 5,000 satisfied customers to date.

Yes — we are based in Nairobi CBD. You are welcome to visit, view products in person and make purchases. Call 0703 961 936 to confirm our exact location and opening hours before visiting.

Africore Tech is a registered Kenyan business. We have served 5,000+ customers since 2019, have verifiable Google reviews and operate from a physical location in Nairobi CBD. You can also reach us via WhatsApp, phone or email before making any purchase.